The game-changing complaints
management platform

Forseti is an affordable, comprehensive complaint management system for regulated organisations.

The new Consumer Duty regulations came into force on 31 July 2023. All financial services organisations must show that they have set higher consumer protection standards, with complaints and their management being a key litmus test of how a business performs against these standards.

We understand the intricacies of working within regulated industries. The Forseti platform supports compliance with FCA complaints handling and consumer duty regulations.

With this highly innovative, fast, flexible SaaS platform, your business can:

Harness the power of complaints


Improve products and services


Enhance customer perception

Why use Forseti?

We believe you can transform complaints into a superpower for your business. Here’s why. Complaints are an authentic, live feedback system from people who use your product or service and are suggesting ways to improve it.

By harnessing those complaints you can:


Refine your




Benefit your
bottom line

Forseti empowers financially regulated organisations to manage and resolve complaints effortlessly, maintaining transparency and accountability. Stay on top of regulatory challenges with our user-friendly interface.

Transform the way you handle complaints by proactively delivering:


and helpful


Timely and


Fair and

Try it

Forseti gives you a robust online tool to manage customer complaints effectively and compliantly. It puts the customer first, with a best practice approach to complaints management and a seamless, smooth, end-to-end journey.

With Forseti’s ‘try before you buy’ option, you can experience a platform that is:

SaaS – hosted within our highly secure AWS cloud

– no costly or lengthy implementation whether you are in operations or IT


– a base workflow with the option to select additional modules


– workflow-compliant and aligned to FCA regulations so that you can meet your twice-yearly FCA submission obligations

Forseti is simple and quick to configure, with an out-of-the-box solution for those who want to follow a best practice approach. It puts you in complete control of the complaints management process, keeping you on the right side of regulatory pressures and treating your customers with the level of service they expect.

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