by Holly Miller | Apr 15, 2025 | Uncategorised
Introduction: The Importance of Fair Treatment of Vulnerable Customers in Financial Services Financial services firms are under growing regulatory pressure to protect vulnerable customers and ensure they are treated fairly throughout the customer journey. The UK’s...
by Holly Miller | Apr 8, 2025 | Uncategorised
The Financial Conduct Authority (FCA) has recently updated its guidance to ensure that vulnerable customers are treated fairly across all financial services. These updates place a strong emphasis on the need for firms to identify, support, and protect vulnerable...
by Holly Miller | Feb 6, 2025 | Uncategorised
As a company specialising in complaints management systems that support FCA compliance, we’ve seen firsthand how evolving regulations create both challenges and opportunities. The recent debate around the UK government’s stance on Consumer Duty and the Financial...
by Holly Miller | Jan 30, 2025 | Uncategorised
The Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) have published complaint data for the second half of 2023 (H2 2023) and the first half of 2024 (H1 2024). These insights reveal trends in consumer experiences across the financial services...
by Holly Miller | Jan 7, 2025 | Uncategorised
An effective complaints process is vital for financial services organisations. Effectively managing the complaints process enables organisations to address customer dissatisfaction, resolve issues, and maintain trust. A well-structured complaints process ensures...
