Vulnerable Customers Data: How to Improve Complaint Handling & FCA Compliance Vulnerable customers data is becoming essential for financial services firms to meet FCA expectations and improve complaint outcomes. The Financial Conduct Authority (FCA) expects firms...

Introduction: The Importance of Fair Treatment of Vulnerable Customers in Financial Services Financial services firms are under growing regulatory pressure to protect vulnerable customers and ensure they are treated fairly throughout the customer journey. The UK’s...

The Financial Conduct Authority (FCA) has recently updated its guidance to ensure that vulnerable customers are treated fairly across all financial services. These updates place a strong emphasis on the need for firms to identify, support, and protect vulnerable...