Introduction: The Importance of Fair Treatment of Vulnerable Customers in Financial Services Financial services firms are under growing regulatory pressure to protect vulnerable customers and ensure they are treated fairly throughout the customer journey. The UK’s...

The Financial Conduct Authority (FCA) has recently updated its guidance to ensure that vulnerable customers are treated fairly across all financial services. These updates place a strong emphasis on the need for firms to identify, support, and protect vulnerable...

As a company specialising in complaints management systems that support FCA compliance, we’ve seen firsthand how evolving regulations create both challenges and opportunities. The recent debate around the UK government’s stance on Consumer Duty and the Financial...