What is Forseti?
The Forseti standard package
Named after the Norse god of justice and reconciliation, the Forseti Standard Package offers:
A complaints management journey that follows industry best practices, aligned to FCA DISP regulations
Standard letter templates covering multiple time sequences, for instance, acknowledgement, eight-week holding, etc.
Ongoing monitoring of complaints about multiple products and services
Creation of multiple standard report templates to support user productivity and FCA reporting periods
Root cause analysis to understand the cause of complaints and to help firms introduce corrective actions to prevent a recurrence.
Additional functionality
Depending on your business requirements, Forseti offers a range of additional functionality. Select what you need from these modular options:
1. Reporting module
- Enhanced reporting suite (operational and root cause MI)
- Competitor comparison
- Other (bespoke reporting built to order)
2. API module for case creation/status
- Seamlessly transfer or input third-party data
- Competitor comparison
- Other (bespoke reporting discussed, scoped and costed on a case-by case basis)
- API integration as a standard feature, available at no additional cost
3. Q&A module
- A manager or super-user’s ability to check, verify and request amends to the work of a complaints handler, using a suite of intelligently automated technology tools
4. Letter template module
- Multiple letter templates per letter type (potentially driven by different complaint types/products or sectors)
- Repository of standard/approved content
5. Workflow adjustment module
- Automated timings slider
- Tasks driven by specific processes or operational requirements
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Forseti offers easy-to-understand, simple and clear pricing. That’s the Bridgetech way.
Packages
Forseti is simple and quick to configure, with an out-of-the-box solution for those who want to follow a best practice approach. It puts you in complete control of the complaints management process, keeping you on the right side of regulatory pressures and treating your customers with the level of service they expect.
